Add or remove categories freely. Weights (incl. compliance) should total ~100. Criteria is the exact instruction the AI assessor scores against.
Total weight: 0 / 100
Compliance rules (the hard gate)
A breach of any rule can cap the whole score — this is the "what to avoid" list from the training.
Call settings
Admins
Customers (AI personas agents can call)
The AI instruction is the character the model plays on the call. Keep it realistic and include a compliance trap (the customer asking for advice) so agents practise deferring to the expert.
🎧
Customer
The Floor
Live call00:00
Customer
connecting…
0Overall
Customer
Nice work
⚡ +0 XP
Call breakdown
Compliance check
Lead-gen rules: never advise, never state product facts — defer to a licensed expert.